Elementary ‐Daily Life ‐ Hotel Upgrade (C0003)
A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you& and here is your keycard to
the presidential suite.
B: But there must be some mistake; my reservation was for a standard room.
A: Are you sure? Let me double check .
B: Yeah&Here, this is my confirmation number.
A: You’re right Mr. Roberts, there seems to be a mixup, unfortunately we’re oVerbooked at the moment .
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
B: Presidential suite baby!